Privacy Policy

At Khiangte Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website and services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

We collect information that you provide directly to us, as well as information that is automatically collected when you use our services. The types of information we collect include:

1.1 Personal Information

When you create an account, make a booking, or contact us, we may collect:

• Name, email address, phone number, and mailing address
• Date of birth and gender
• Government-issued identification details (Aadhaar, Passport, Voter ID, etc.)
• Payment information (credit/debit card details, billing address)
• Travel preferences and special requirements
• Emergency contact information
• Medical information and dietary restrictions (if relevant to your booking)

1.2 Booking and Travel Information

When you book a tour or service, we collect:

• Travel dates and destinations
• Number of travelers and their details
• Accommodation preferences
• Permit application information (ILP, etc.)
• Insurance application details
• Special requests or requirements

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and location data
• Browser type and version
• Device information (type, operating system)
• Pages visited and time spent on pages
• Referring website addresses
• Search terms used on our website
• Cookies and similar tracking technologies

1.4 Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors, travel insurance providers, and permit processing agencies, to facilitate your bookings and services.

We use the information we collect for various purposes, including:

2.1 Service Provision

• Process and manage your bookings and reservations
• Facilitate permit applications and documentation
• Arrange transportation, accommodation, and guided tours
• Process payments and send booking confirmations
• Communicate with you about your bookings and services
• Provide customer support and respond to inquiries
• Send important updates and notifications

2.2 Business Operations

• Improve and personalize your experience on our website
• Analyze usage patterns and website performance
• Conduct research and analytics
• Develop new services and features
• Prevent fraud and ensure security
• Comply with legal obligations and regulatory requirements

2.3 Marketing and Communications

• Send promotional emails, newsletters, and special offers (with your consent)
• Notify you about new tours, packages, and services
• Conduct surveys and gather feedback
• Display personalized content and advertisements

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business and providing services to you:

• Payment processors (Razorpay, Stripe, etc.)
• Travel insurance providers
• Permit processing agencies and government authorities
• Hotels, transportation companies, and tour guides
• Email service providers and communication platforms
• Cloud storage and hosting services
• Analytics and marketing service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government requests or regulatory requirements
• Law enforcement investigations
• Protection of our rights, property, or safety
• Protection of the rights, property, or safety of our users or others

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you request us to share information with travel partners or service providers.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure socket layer (SSL) technology for data transmission
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure payment processing through PCI-DSS compliant providers
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

If you suspect any unauthorized access to your account or personal information, please contact us immediately.

We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small text files placed on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and advertisements
• Maintain your login session

5.1 Types of Cookies

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

5.2 Cookie Management

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more information about managing cookies, please refer to your browser's help documentation.

You have certain rights regarding your personal information, subject to applicable laws:

6.1 Access and Correction

You have the right to:

• Access your personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your account information through your profile settings

6.2 Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain information for business, legal, or regulatory purposes.

6.3 Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used format.

6.4 Opt-Out Rights

You can:

• Opt out of marketing emails by clicking the unsubscribe link
• Disable cookies through your browser settings
• Request to stop processing your information for certain purposes

6.5 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal, regulatory, and tax requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate purposes

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our systems.

When booking tours for minors, we may collect information about children as part of the booking process, but this is done with the consent and involvement of a parent or guardian.

Our website may contain links to third-party websites, services, or applications that are not operated by us. These links are provided for your convenience and information.

We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Khiangte Tours.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last updated" date at the top of this page
• Sending you an email notification (for significant changes)

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

This Privacy Policy is designed to comply with applicable data protection laws, including:

• The Information Technology Act, 2000 and its rules (India)
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Other applicable data protection and privacy laws

If you are located outside India, please note that we may transfer your information to India and process it there. By using our services, you consent to such transfer and processing.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will make every effort to respond to your inquiries and address your concerns in a timely and appropriate manner.